FAQs

  • Is everything posted online?

    Since we have 100+ items arriving in our store and warehouse everyday, we are unable to add all of them to our website consistently. Most of the items end up in our store racks and Instagram stories. However, our team members try their best to post the maximum amount of items in a working day.

    Placing an order:

    You can explore products online by new arrivals or by choosing a product category. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.

    Product information and sizing:

    All sizes mentioned are what the original tag of the item states. If you require measurements of specific item, feel free to DM US

    Payment options, tax and duties:

    We accept payment through all major credit cards and PayPal.

    This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.

    The charge will be in the same currency as the prices you see at checkout. The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

    Cancelling or modifying your order:

    Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.

    For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

    Require Assistance?

    You can contact customer service by phone at +1-800-948-0164

  • Recycling your clothes at Chaotic Closet is a simple and a great way to introduce new sustainable lifestyle practices! You can earn extra cash towards a Closet upgrade or a Saturday night out with the Homies.

    1)Bring your items to our store along with a valid ID (No Appointment needed)

    2)Let our team of Curators do the picking for you.

    3)Get 30% in Cash or 50% in Digital Store Credit (of our store selling price).

    • We buy according to demand, condition and inventory levels, please do not take offense if we cannot purchase your items.

    • We don't buy any fast fashion brands e.g. Shein, American Eagle, Garage, H&M, Zara etc..

  • Dundas Location:

    Store hours and location

    Parking:-

    Free 2 hour parking available on Dundas Street, where signs are posted.

    Complimentary parking using HONK is also available. Use promo code CORE at checkout.

    Richmond Location:

    Store hours and location

    Parking:-

    Limited free parking available to in-store customers.

    Customers shopping $70+ also receive a parking rebate.