FAQs

    • Fast Fashion massively contributes to carbon emissions.

    • Learn how to reduce your own enviromental impact.

    • Vintage Fabrics are higher quality and made to last.

    • You find one of a kind pieces to add to your collection.

    • Support fair working conditions.

    • Boycott Child Labor.

    • Support Small & Sustainable business.

  • Vintage

    Vintage fashion generally refers to clothing that is 20 years or older, but not yet antique.

    At Chaotic Closet, our vintage collection includes unique pieces from the 80s, 90s, and early 2000s that reflect the iconic styles of those eras. These items are pre-loved and have stood the test of time in both quality and design!

    Y2K

    Y2K fashion refers to the styles that were popular in the late 1990s and early 2000s, when the world was transitioning into the new millennium.

    This style is known for its bold, futuristic looks, fun and experimental vibes, and includes trends like crop tops, baggy jeans, shiny fabrics, and lots of accessories. Y2K fashion is making a huge comeback today!

  • At Chaotic Closet, sustainability is at the core of everything we do.

    By promoting second-hand and vintage clothing, we help reduce the demand for new clothing production, which minimizes waste and lowers the environmental impact of the fashion industry.

    We also prioritize eco-friendly packaging and partner with local charities to donate unsold items.

  • Buying second-hand clothing reduces the need for new clothing production, which is one of the most resource-intensive industries in the world.

    By giving pre-loved items a new life, you help reduce textile waste, save water, energy, and reduce carbon emissions.

    It’s a small step towards combating fast fashion’s environmental impact.

  • Vintage and Y2K pieces are often priced higher because they are rare, collectible, and have historical significance.

    Many of these items are in limited supply, and their quality or design makes them highly sought-after.

    When you buy a vintage or Y2K piece, you’re investing in fashion history, making it more valuable than typical second-hand clothing.

  • Is everything posted online?

    Since we have 100+ items arriving in our store and warehouse everyday, we are unable to add all of them to our website consistently. Most of the items end up in our store racks and Instagram stories. However, our team members try their best to post the maximum amount of items in a working day.

    Placing an order:

    You can explore products online by new arrivals or by choosing a product category. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.

    Product information and sizing:

    All sizes mentioned are what the original tag of the item states. If you require measurements of specific item, feel free to DM US

    Payment options, tax and duties:

    We accept payment through all major credit cards and PayPal.

    This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.

    The charge will be in the same currency as the prices you see at checkout. The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

    Cancelling or modifying your order:

    Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.

    For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

    Require Assistance?

    You can contact customer service by phone at +1-226-213-5168

  • For Information on how to sell at Chaotic, visit our Sell at Chaotic

  • Dundas Location:

    Store hours and location

    Parking:-

    Free 2 hour parking available on Dundas Street, where signs are posted.

    Complimentary parking using HONK is also available. Use promo code CORE at checkout.

  • Returns

    If you want to Return an Item purchased at chaoticcloset.com or In-Store, you have 7 days from the delivery date of your order to return, by filling this form.

    When you receive the return request approved email; you can bring it to one of our stores or ship it back on your own expense. Items must be in original condition as it was sold in.

    The refund will be processed in 3-5 business days via the same payment method, when we receive the items back in our store.

    Exchanges/Store Credit

    All items purchased Online or In-Store are eligible for: -Returns within 7 Days of purchase date. -Exchange/store credit within 15 days of purchase date.

    -Items must be in original condition as it was sold in.

    -Must be accompanied by original receipt.

    You can bring it to one of our stores or ship it back on your own expense.

  • Yes, we take the authenticity of designer items very seriously. If we offer designer or branded goods, they go through a strict vetting process to ensure they are genuine. We also offer Premium Authenticity Certificates by Third Party Services.

  • The best way to stay updated is by signing up for our newsletter or following us on social media. We regularly share new arrivals, exclusive deals, and upcoming sales on our platforms.

  • At Chaotic Closet, we value our customers and want to reward you for shopping with us through our In-Store points program.

    For every dollar you spend, you'll earn 1 point, and to kickstart your rewards, you’ll receive a bonus of 10 points just for signing up! Accumulate 30 points to claim a free $5 item,

    50 points for a free $10 item, and at 80 points, enjoy a discount of $10 off your next purchase. It’s our way of saying thank you for being a part of our vintage fashion community!

    Sign up Now!

  • Our commitment to ethical fashion starts with second-hand clothing, as we believe reusing existing garments is one of the most responsible choices we can make.

    We also aim to support fair labor practices by occasionally collaborating with brands that align with ethical fashion principles.

  • You can reduce your fashion footprint by shopping second-hand, buying fewer but better-quality items, and extending the life of your clothes through proper care.

    By supporting sustainable brands like Chaotic Closet, you contribute to a more circular fashion economy.

  • We’re constantly evaluating our operations to find more ways to reduce our environmental impact.

    From using eco-friendly packaging, recyling paper tags to exploring carbon offset programs for shipping, we’re committed to making continuous improvements. We also regularly educate our team and community about the importance of sustainable fashion.

  • You can support our sustainability efforts by choosing second-hand items, recycling your packaging,

    and spreading the word about sustainable fashion.

    Follow us on social media for updates on our sustainability initiatives and ways you can get involved.

  • We carefully curate our vintage and Y2K collections by hand-selecting items based on their quality, style, and condition.

    Our goal is to offer pieces that reflect the trends of their time while providing a mix of everyday wear and standout statement pieces.

    Each item is thoroughly inspected & washed to ensure it meets our standards before being added to the shop.

  • At Chaotic Closet, we source our inventory primarily from individuals who bring in their pre-loved clothing to sell or trade.

    We also curate select pieces from vintage wholesalers and suppliers to ensure a diverse and unique collection. Our goal is to offer a range of items that reflect different styles, from Vintage to Y2K and beyond.